Refund policy

SEA TEMPLE

RETURNS, REFUNDS & EXCHANGES POLICY

Last updated: 18 August 2026

At Sea Temple, we want you to love your purchase.

This Returns, Refunds & Exchanges Policy applies to all Sea Temple purchases, including purchases made online and in-store.

Sea Temple operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the ACL or any other applicable law.

1. CHANGE-OF-MIND RETURNS

Sea Temple accepts eligible change-of-mind returns within 14 days of purchase.

All change-of-mind returns must be requested and returned within 14 days of the original purchase date.

This 14-day period applies to both:

  • online purchases; and
  • in-store purchases.

Change-of-mind returns are subject to the conditions in this policy.

Where an eligible change-of-mind return is approved, Sea Temple will issue store credit rather than a refund to the original payment method.

Change-of-mind returns are a voluntary Sea Temple policy and are separate from your rights under the Australian Consumer Law.

2. CONDITIONS FOR CHANGE-OF-MIND RETURNS

To be eligible for a change-of-mind return, the item must:

  • be returned within 14 days of purchase;
  • be unworn and unused;
  • be in original, saleable condition;
  • have all original tags and labels attached;
  • be free from makeup, deodorant, perfume, fake tan, sunscreen, stains, marks, pet hair or other signs of wear;
  • include original packaging where reasonably possible; and
  • comply with the hygiene requirements outlined in this policy.

Sea Temple reserves the right to decline a change-of-mind return where the product does not meet these conditions.

3. ONLINE PURCHASES

For online purchases, the 14-day change-of-mind period begins from the date the order is delivered to the customer.

Customers wishing to make a change-of-mind return must contact Sea Temple within the 14-day period.

Once a return has been approved, Sea Temple will provide instructions for returning the item.

The customer is responsible for the cost of returning an online purchase for change of mind.

We recommend using a tracked delivery service when returning an item.

Sea Temple is not responsible for change-of-mind returns that are lost or damaged while being returned to us.

Once the returned item has been received and inspected, approved returns will be issued as Sea Temple store credit.

Original shipping costs are not refundable for change-of-mind returns.

4. IN-STORE PURCHASES

For purchases made in a Sea Temple physical store, the 14-day change-of-mind period begins from the date of purchase shown on the original receipt.

Eligible change-of-mind returns may be brought back to the Sea Temple store where the purchase was made.

Customers must provide proof of purchase, such as an original receipt or other acceptable proof of purchase.

Approved change-of-mind returns will be issued as Sea Temple store credit.

Cash or card refunds are not provided for change-of-mind returns.

5. STORE CREDIT

Approved change-of-mind returns will be issued as Sea Temple store credit.

Store credit will be issued after the returned item has been inspected and approved.

Store credit:

  • may be used towards future purchases from Sea Temple;
  • is not redeemable for cash except where required by law;
  • cannot be exchanged for cash;
  • may be subject to the terms applicable to the original purchase; and
  • does not replace or limit any refund rights available under the Australian Consumer Law.

Where a customer is legally entitled to a refund under the Australian Consumer Law, Sea Temple will provide the applicable remedy rather than requiring the customer to accept store credit.

6. SALE ITEMS — FINAL SALE

All sale items are FINAL SALE and are not eligible for change-of-mind returns, exchanges or store credit.

Customers should carefully consider their choice of size, colour and style before purchasing sale items.

This final-sale restriction applies only to change-of-mind returns.

Sale items remain protected by the Australian Consumer Law.

If a sale item is faulty, defective, unsafe, incorrectly supplied, does not match its description or otherwise fails to meet an applicable consumer guarantee, the customer may be entitled to a remedy under the Australian Consumer Law.

7. EARRINGS & HYGIENE-SENSITIVE ITEMS/INTIMATE APPAREL

For health and hygiene reasons:

Earrings

Earrings are FINAL SALE and cannot be returned or exchanged for change of mind.

This restriction does not affect a customer’s rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet an applicable consumer guarantee.

Other hygiene-sensitive products/Intimate Apparel

Where a product is identified as a hygiene-sensitive or intimate product, the product may not be eligible for change-of-mind return once opened, worn or used.

Any applicable restriction will be clearly communicated on the product page or at the time of purchase.

8. SWIMWEAR — BIKINI TOPS & BOTTOMS

Bikini tops and bikini bottoms are considered intimate items.

For change-of-mind returns, swimwear must:

  • be completely unworn and unused;
  • have all original tags attached;
  • be in original, saleable condition; and
  • have the original hygiene protection liner/patch fully intact and attached.

Bikini tops and bikini bottoms cannot be returned or exchanged for change of mind once the hygiene protection liner/patch has been removed.

Products that have been worn, soiled or returned without the original hygiene protection liner/patch will not be eligible for a change-of-mind return.

This restriction does not affect your rights under the Australian Consumer Law where the product is faulty or otherwise fails to meet a consumer guarantee.

9. EXCHANGES

Sea Temple does not guarantee direct exchanges for change-of-mind purchases.

Where an eligible change-of-mind return is approved, store credit will be issued.

Customers may then use their store credit towards another product, subject to availability.

A new purchase will be subject to the price and availability applicable at the time of that purchase.

Sale items, earrings and swimwear with the hygiene protection liner/patch removed are not eligible for change-of-mind exchange.

10. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Our 14-day change-of-mind policy does not limit your rights where a product is:

  • faulty;
  • defective;
  • damaged;
  • incorrectly supplied;
  • unsafe;
  • not of acceptable quality;
  • not fit for a purpose represented by Sea Temple;
  • materially different from its description; or
  • otherwise fails to meet an applicable consumer guarantee.

If you believe there is a problem with your purchase, please contact Sea Temple as soon as reasonably possible.

For online purchases, contact:

hello@seatempleswim.com.au

For in-store purchases, you may return the item to a Sea Temple store where reasonably practicable.

Please provide proof of purchase where available.

We may request reasonable information, including photographs, to assist us in assessing the issue.

Where required under the Australian Consumer Law, Sea Temple will provide the appropriate remedy.

Depending on the circumstances, this may include:

  • a repair;
  • replacement;
  • refund;
  • store credit where legally permitted and agreed;
  • cancellation of the purchase; or
  • compensation for loss or damage where applicable.

11. AUSTRALIAN CONSUMER LAW

Sea Temple complies with the Australian Consumer Law.

Australian Consumer Law consumer guarantees apply to eligible purchases regardless of whether the product was purchased:

  • online;
  • in-store;
  • at full price; or
  • on sale.

Products must meet applicable consumer guarantees, including requirements relating to acceptable quality, safety, durability, description and fitness for purpose.

Where a product has a major failure, customers may have the right to reject the product and choose a refund or replacement, or keep the product and seek compensation for any reduction in value.

Where a product has a minor failure, Sea Temple may be entitled to provide a repair or replacement within a reasonable timeframe.

The appropriate remedy depends on the circumstances and the requirements of the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

12. PROOF OF PURCHASE

Proof of purchase is required for returns and exchanges wherever reasonably possible.

Acceptable proof of purchase may include:

  • an original Sea Temple receipt;
  • online order confirmation;
  • tax invoice;
  • order number;
  • payment record; or
  • other reasonable evidence of purchase.

Where a customer cannot provide proof of purchase, Sea Temple may be unable to process a change-of-mind return.

This does not limit rights available under the Australian Consumer Law where proof of purchase can otherwise be reasonably established.

13. RETURN PROCESS

Online purchases

Contact Sea Temple at:

hello@seatempleswim.com.au

Please provide:

  • your name;
  • order number;
  • item you wish to return;
  • reason for return; and
  • photographs where requested.

Do not send an online return without following the return instructions provided by Sea Temple.

In-store purchases

Bring the eligible item and proof of purchase to the Sea Temple store where the purchase was made.

Our team will assess the item against this policy.

14. RETURN PROCESSING

For online returns, the returned item must be received by Sea Temple before the return can be assessed and processed.

For in-store returns, the item will be assessed at the time of return where reasonably practicable.

Once an eligible change-of-mind return has been approved, store credit will be issued.

Processing times for online returns may vary depending on delivery and the volume of returns being processed.

15. ITEMS DAMAGED AFTER PURCHASE

Sea Temple is not responsible for damage caused by:

  • misuse;
  • improper care;
  • failure to follow product care instructions;
  • normal wear and tear;
  • accidental damage;
  • exposure to chemicals or substances that may damage the product; or
  • alterations or repairs not authorised by Sea Temple.

This section does not limit any rights a customer may have under the Australian Consumer Law.

16. CONTACT US

If you have questions regarding this policy or believe your product may be faulty, please contact:

SEA TEMPLE
Website: www.seatempleswim.com.au
Email: hello@seatempleswim.com.aU
Store: James Street, Yeppoon, Queensland
ABN: 58 209 499 673

Sea Temple is committed to handling returns and customer concerns fairly and in accordance with Australian Consumer Law.

Sea Temple
Swim. Resort. Lifestyle.