Shipping policy
SEA TEMPLE
SHIPPING & DELIVERY POLICY
Last updated: 18 August 2026
Sea Temple is committed to getting your order to you safely and as quickly as possible.
This Shipping & Delivery Policy applies to purchases made through the Sea Temple online store at www.seatempleswim.com.au.
By placing an order, you acknowledge and agree to the delivery terms outlined below.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law (ACL).
1. ORDER PROCESSING
Once your order has been successfully placed, you will receive an order confirmation via email.
Orders will generally be processed and dispatched as soon as reasonably practicable following confirmation of your order.
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.
2. DELIVERY TIMEFRAME
Sea Temple aims to deliver orders within 14 days from the date your order is confirmed.
The 14-day timeframe is an estimated delivery timeframe and may vary depending on:
- your delivery location;
- shipping method selected;
- product availability;
- carrier capacity;
- public holidays;
- peak trading periods; and
- circumstances outside our reasonable control.
If we become aware that your order is likely to experience a significant delay, we will take reasonable steps to provide you with an update.
3. SHIPPING METHODS & COSTS
Available shipping methods and applicable shipping costs will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- delivery location;
- parcel size and weight;
- shipping method; and
- any applicable promotional shipping offer.
Where Sea Temple offers free shipping, the applicable minimum spend or promotional conditions will be clearly communicated at the time of the offer.
4. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your:
- name;
- street address;
- suburb;
- state;
- postcode; and
- contact details
before completing your order.
Sea Temple is not responsible for delivery issues caused by an incorrect or incomplete delivery address supplied by the customer.
If an order is returned to Sea Temple because the delivery address supplied was incorrect or incomplete, the customer may be responsible for any additional delivery costs required to resend the order.
5. TRACKING
Where available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring tracking information and following any delivery instructions provided by the carrier.
Tracking information is supplied by the relevant delivery carrier and Sea Temple does not guarantee that tracking information will update immediately or remain accurate at all times.
6. CARRIER DELAYS
Once your order has been dispatched, delivery is handled by the relevant third-party carrier.
Delivery may be delayed due to circumstances outside Sea Temple’s reasonable control, including:
- courier or postal delays;
- high delivery volumes;
- severe weather;
- natural disasters;
- transport disruptions;
- road closures;
- industrial action;
- public holidays;
- customs processing;
- incorrect or incomplete delivery information;
- delivery address access issues; or
- other circumstances outside our reasonable control.
Carrier delays do not automatically entitle a customer to cancel an order or receive a refund where the delay remains within a reasonable timeframe.
Where required by the Australian Consumer Law, Sea Temple will provide the applicable remedy.
7. LOST, STOLEN OR DAMAGED ORDERS
Once an order has been dispatched, it is placed with the third-party delivery carrier for transportation to the delivery address provided by the customer.
Sea Temple is not responsible for loss, theft or damage occurring while an order is in the possession of the carrier, except where Sea Temple is required to provide a remedy under the Australian Consumer Law or other applicable law.
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please:
- check around your property and any nominated safe-place;
- check whether the parcel has been left with a neighbour or in another designated location;
- check your delivery tracking information;
- contact the relevant carrier; and
- contact Sea Temple if the parcel remains missing.
Sea Temple may assist with enquiries with the carrier where reasonably practicable.
Where tracking confirms delivery to the address supplied by the customer, Sea Temple may be unable to provide a replacement or refund for an order subsequently reported as missing or stolen, subject always to the customer’s rights under applicable law.
8. AUTHORITY TO LEAVE
Where an authority-to-leave or safe-place delivery option is selected or otherwise authorised by the customer, the customer accepts the risk associated with the nominated delivery location to the extent permitted by law.
Customers should select a secure delivery address wherever possible.
Sea Temple is not responsible for theft or loss occurring after a parcel has been delivered to a customer-authorised safe place, except where Sea Temple is legally required to provide a remedy.
9. SIGNATURE-REQUIRED DELIVERY
Where a signature-required delivery option is available, customers may select this option at checkout where offered.
Signature-required delivery may provide additional security but does not guarantee that a parcel cannot subsequently be lost or stolen.
10. INTERNATIONAL SHIPPING
Sea Temple may offer international shipping to selected countries.
Available international destinations and shipping costs will be displayed at checkout.
International delivery timeframes may vary and may exceed 14 days due to:
- customs processing;
- border controls;
- local postal services;
- international transport delays;
- weather events;
- government restrictions; or
- other circumstances outside Sea Temple’s reasonable control.
Customers placing international orders are responsible for ensuring that the products ordered can legally be imported into their destination country.
11. CUSTOMS, DUTIES & TAXES
For international orders, the customer may be responsible for:
- customs duties;
- import taxes;
- GST or other applicable taxes;
- customs processing fees; and
- other charges imposed by the destination country.
These charges are determined by the relevant country and are outside Sea Temple’s control.
Sea Temple is not responsible for delays caused by customs processing.
If an international parcel is refused or returned because the customer fails to pay applicable customs duties, taxes or fees, the customer may be responsible for any return or reshipping costs.
12. DELIVERY TO REMOTE AREAS
Delivery to remote, regional or rural areas may take longer than standard delivery timeframes.
The estimated delivery timeframe displayed at checkout may vary depending on the destination and carrier service.
13. PRE-ORDERS
Where Sea Temple offers pre-order products, the expected dispatch or delivery timeframe will be stated on the relevant product page.
Pre-order products may have a different delivery timeframe from standard in-stock products.
If an order contains both pre-order and in-stock products, Sea Temple may dispatch the available products separately or together, depending on the circumstances.
Any applicable delivery arrangements will be communicated at the time of purchase.
14. MULTIPLE PRODUCTS IN ONE ORDER
Where an order contains multiple products, Sea Temple may send the products in one or more shipments.
If products are dispatched separately, you may receive separate tracking information.
15. UNDELIVERABLE OR RETURNED PARCELS
If a parcel cannot be delivered because:
- the address supplied was incorrect or incomplete;
- the customer failed to collect the parcel;
- the parcel was refused by the recipient; or
- the carrier was otherwise unable to complete delivery for reasons attributable to the customer,
the parcel may be returned to Sea Temple.
Additional shipping charges may apply if the customer requests that the parcel be resent.
16. ORDERS THAT HAVE NOT ARRIVED
If your order has not arrived within the expected delivery timeframe, please contact Sea Temple.
Please provide:
- your name;
- order number;
- delivery address; and
- tracking number, where available.
We will make reasonable enquiries with the relevant carrier.
Where the carrier confirms that the parcel has been lost, Sea Temple will assess the circumstances and provide any remedy required under applicable law.
17. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is:
- faulty;
- damaged before delivery;
- incorrect;
- materially different from the product ordered; or
- otherwise does not meet an applicable Australian Consumer Law consumer guarantee,
please contact Sea Temple as soon as reasonably possible.
Please provide photographs and your order details where appropriate.
Sea Temple will assess the issue and provide the appropriate remedy where required by law.
Depending on the circumstances, this may include a repair, replacement, refund or other remedy.
18. AUSTRALIAN CONSUMER LAW
Sea Temple complies with the Australian Consumer Law.
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Where Sea Temple is legally responsible for a product or delivery issue, we will provide the applicable remedy required under Australian law.
The ACL provides consumers with guarantees relating to goods, including that goods are of acceptable quality, fit for purpose and match their description. (ACCC)
19. CONTACT US
For shipping or delivery enquiries, please contact:
SEA TEMPLE
Website: www.seatempleswim.com.au
Email: hello@seatempleswim.com.au
Address: James St, Yeppoon QLD 4703
ABN: 58 209 499 673
Please have your order number available when contacting us about an order.
Sea Temple
Swim. Resort. Lifestyle.